Consumer information
Alternative Dispute Resolution
In the event of a consumer dispute, consumers may refer the matter to an Alternative Dispute Resolution (ADR) body.
Competent ADR body
CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CNIACC has territorial competence for the municipality of Covilhã. Access conditions, procedures and further information should be consulted directly with the organisation.
Consult CNIACCComplaints
Electronic Complaints Book
Consumers may also use the official Electronic Complaints Book platform.
Access the Complaints Book